What to do if you need to return an item

BedWorld Refund & / Return Policy

If you require a refund because you have cancelled the contract between us within the seven-day cooling-off period (see Clause 6 of our full Terms & Conditions) either by email or writing, we will process the refund due to you as soon as possible (within 30 days of the day you have given notice of your cancellation) and collect the Goods from your premises as soon as is practical. In this case, we will refund the price of the Goods in full, including the cost of delivery to you (if any). However, there is a charge of £79 per item to cover the cost of delivery and the collection fee, providing the item is in the original packaging.

If the original packaging is not present, a charge of 50% would be deducted from the refund (not including delivery charges), and you may be required to return the goods at your own cost using your own courier.

We will usually refund any money received from you using the same payment method originally used by you to pay for your purchase.

Please research your product before buying it from our site. No refunds or exchanges will be authorised if products are found cheaper after delivery has been accepted.

Unwanted goods/wrongly ordered

Goods will be collected at a charge of £79 per item. If you require an exchange there will also be a redelivery charge of £39. Goods must be returned in the original packaging they arrived in, in order to be collected. Please note: The items will not be collected if they are not safely or sufficiently packed.

For any mattresses received that are vacuum packed (rolled up): if you find that the mattress is not suitable, we would kindly ask for you to contact us and we will send you a mattress bag to re-wrap ready for collection or exchange.

All the firmness ratings advertised on our site for mattresses are provided by us and are based on a comparison of the different products we sell, if you wish to return an item due to it not meeting your firmness rating expectation, a collection fee will be applicable of £79 per item.

Goods must be returned within 30 days of delivery.

Damaged or Faulty goods

Damages must be reported within 24hrs – 48hrs of receipt of goods. In all cases, goods must be repackaged sufficiently in order for us to collect or exchange. Please check all packages before signing “received in good condition”. If any packages have any damage to them, please sign as “damaged” and refuse the delivery. If goods have been signed for and taken in and then upon unpacking you find that the goods are damaged, the £39 replacement part and redelivery fee will be payable by the customer.

If after unpacking an item you find the item is faulty or damaged, we would require photographic evidence to prove this before we can proceed with a replacement/collection.