Our Frequently Asked Questions
We are here to answer any questions you may have by phone or email, but here are a few of our frequently asked questions that may help in the first instance.
We are here to answer any questions you may have by phone or email, but here are a few of our frequently asked questions that may help in the first instance.
Don't forget to check your junk or spam folders in your email, if you still can't find your order confirmation email please contact us on [email protected] or call us on 0203 9463800.
Yes, we accept returns on orders within 14 days of receiving the delivery as long as items are unused & unopened, a collection fee will be charged to cover costs. Should you need to return your product please contact our customer service team on [email protected] for help with this.
In the unlikely event of your item(s) arriving damaged, please contact our customer service team at [email protected] within 48 hours of receiving the delivery.
We manage our deliveries on our own fleet of vehicles, this gives us full control and eliminates the chances of damages and delays.
We have a dedicated team who specialise in dealing with large orders for businesses, please call our trade team a call on 0203 9463800 who will happily help with your requirements.
BedWorld will cover all products with a 12 months guarantee for any manufacturing defects.
For any advice on our products and services please contact our customer service team on [email protected] or call on 0203 9463800, alternatively you’re welcome to visit your closes BedWorld store.
All of our mattresses, divans and headboards are made in our own factory in West Yorkshire.
Yes, you’re welcome to send in your own fabric for us to upholster your new bed or headboard in.
All our beds and mattresses are made in standard UK sizes.
Yes, we can send up for four fabric swatches in the post with no charge.
We offer three methods of payment:
1 - Credit/debit card
2 - PayPal
3 - Cash on delivery
Yes, all our beds and mattresses comply with UK regulations and conform with UK Fire Regulations BS7177.
Our products and fabrics are tested frequently for compliance and we only work with accredited and certified suppliers across the world.
Most of our products can be altered from the standard sizes which come with a small fee, please contact our customer service team for more information about this on [email protected]
We don’t offer finance options.
Yes, just leave a note in the “comments” section at checkout with your preferred date of delivery.
No, we offer free delivery to Mainland UK.
Yes, we offer a weekend delivery service, this option can be chosen at checkout and is priced at £40 per order.
Yes! We deliver to Mainland UK, Northern Ireland & Isle of Wight
Unfortunately we are unable to offer an assembly service.